FAQs

Orders:

1. How do I track my order?

Once your order ships, you'll get a confirmation email with a tracking number and a link to follow it. You can also check order status any time under "My Account."

2. Can I change or cancel an order after placing it?

We start preparing orders quickly, so changes can only be made within 1 hour of checkout. Contact us right away and we'll do what we can to help.

3. What if an item I want is out of stock?

You can sign up for a restock alert on the product page and we'll email you as soon as it's back in stock.

4. Do you ship internationally?

Yes, we ship to most countries. Shipping cost and delivery time are calculated at checkout based on your address.

Shipping & Returns:

1. How long does shipping take?

Standard delivery takes 3-5 business days domestically, and 7-14 business days for international orders.

2. How much does shipping cost?

Shipping is free on all orders over $100. Below that, a flat rate is calculated at checkout based on your location.

3. What is your return policy?

Items can be returned within 30 days of delivery for a full refund, as long as they're unworn and in their original packaging.

4. How do I start a return?

Log into "My Account," select the order, and choose "Request a Return." We'll email you a prepaid shipping label.

5. Who pays for return shipping?

Returns are free for defective or incorrect items. For change-of-mind returns, a small shipping fee is deducted from your refund.

Payment:

1. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and Apple Pay / Google Pay at checkout.

2. Is my payment information secure?

Yes. All transactions are encrypted and processed through PCI-compliant payment providers, we never store your full card details on our servers.

3. When will I be charged?

Your card is charged as soon as the order is placed, not when it ships.